Objective:
Develop comprehensive and user-friendly instructional materials for the ClearCaptions Phone to enhance customer understanding and satisfaction.
Develop comprehensive and user-friendly instructional materials for the ClearCaptions Phone to enhance customer understanding and satisfaction.
Approach:
Collaborated with ClearCaptions cross-functional teams to grasp the intricacies of the phone and identify common user challenges.
Collaborated with ClearCaptions cross-functional teams to grasp the intricacies of the phone and identify common user challenges.
Designed clear, concise instructional guides incorporating visual aids and step-by-step directions to facilitate ease of use.
Ensured the materials aligned with ClearCaptions' brand standards, maintaining consistency in typography, color schemes, and overall design aesthetics.
Outcome:
The instructional booklet received positive feedback from customers and installers, leading to improved customer satisfaction and a reduction in support inquiries.
The instructional booklet received positive feedback from customers and installers, leading to improved customer satisfaction and a reduction in support inquiries.
